Why buy delivered plants?
Here’s 6 quick reasons from the top of our head.
We take care in growing and packaging our plants so they will arrive in amazing condition (we've sent plants to over 20,000 happy customers!).
If by random chance your plants don't arrive in great shape, never fear. Email our customer service team and we will either replace the plants pronto or refund the purchase price back to you. All you need to do is notify us within 24hrs of your order arriving.Continue Shopping
Here's the quick run-down of everything you need to know.
Yes, refills are available and should only be required from approx. 6-9 months pending the quality of your soil mix.
Oh yes, Sustee is recyclable and reusable (even better)
Yep! It sure can. It can be used for almost all plants that grow in soils with a certain level of moisture retention: from bog moss to gardening culture soil, Akadama soil, black earth, bark, coco peat, pet moss and vermiculite.
Sustee senses water at the root level. It stays in your pot to continuously monitor your soil humidity and tells you when to top up, or if the soil is hydrated enough already. Sustee helps prevent withering and root rot - keeping your houseplants healthy so they can purify the air.
Sustee size S is best for small or shallow pots with plant roots about 2 inches deep
Sustee size M is best for pots 4.7 to 8 inches in diameter
Sustee size L is best for pots more than 8 inches in diameter
Shop each size here.
Yup, just make sure you let your Sustee dry for 24hrs then place into the new potted plant. The Sustee needs time to dry out completely before going back to white.
It is important for Sustee to measure the moisture area around the roots. So please insert within 20 centimetres from the plant.
Please give me water when the small window on the top of the Sustee becomes white - if it is blue it's hydrated so you only water me once I turn back to white. Yep it's that easy and you will be surprised how little or how much your plant really requires.
It can be used for almost all plants cultivated in soil or potting mixes. It can also be used in spaces like vegetable cultivation using a planter or pot.
The water absorption is probably hindered by something.
"It did not change colour as soon as I watered"
It may be because the amount of water was too little. After inserting the Sustee, give your plant a good soak until the water flows out to the bottom of the pot.
"Moisture is not being absorbed by the Sustee"
Sustee absorbs moisture from the mouthpiece at the bottom. If it gets clogged with old hardened soil or there are excessive roots in the pot, the water may not be absorbed and colour change may not be possible. You can fix this by
Depending on the soil, the colour may change after 1 hour. The quickness of colour change also depends on the water retention of the soil. Please refer time as a guide only and remember to water generously when using Sustee for the first time.
"It showed no reaction at all even when I watered it." If you continue to use for a long time, the reaction of colour change may become dull due to the deposition of the components and particulates in the soil. Replacement of the core is recommended in this case.
*If you have a malfunction at the initial use of Sustee please feel free to contact us for advice or a replacement.
We recommend that you do not water when the window is blue, only water when it turns white. You may feel like wanting add water in the middle of the colour change but you don't want to over-water your plant friends!
When it is blue, it means that the soil which does not need watering and is moist. When it's white it means that the soil is dry and needs some watering.
In the hot summer season, the moisture in your pot evaporates quickly, so it will turn white quicker compared to the spring and autumn months. Opposite to this, It is difficult to evaporate the moisture during the cold winter season, so the blue period tends to be longer.
Unless used in excess or if the product contains a lot of oil, it should not affect the Sustee.
The correct amount of water is equal to a fifth to a quarter of whatever volume your pot holds. Try to water evenly.
Sure you can, it's the only watering device in Australia! Why wouldn't you want to help out another struggling plant parent? don't forget to tag us @plantsinabox and #sustee.
Here’s 6 quick reasons from the top of our head.
We sell plants by the pack, because when you buy 10 plants of one variety it’s quicker to pick and pack - saving us time and you money. When you buy from us, you’re effectively cutting out the wholesale and retail margin, allowing us to sell a premium plant for a fraction of the retail cost.
With best customer service team in the plant game, we have earned a 5 star reputation from independent feedback platform Feefo. We are realistic - sometimes things go wrong but we work hard to resolve it, even when it is not our fault.
Growing plants can be a bit daunting but with a bit of expert help you can grow a green thumb. Our phone number is front and centre because we are here to help!
Younger plants have a tendency to adjust in a new environment more rapidly than larger plants.
Digging holes is not that much fun! The good news is our plants require far less effort to plant for one simple reason - the holes are smaller.
Quality is important to us - if we wouldn’t buy it ourselves, we won’t send it to you.
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