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We take care in growing and packaging our plants so they will arrive in amazing condition (we've sent plants to over 20,000 happy customers!).

If by random chance your plants don't arrive in great shape, never fear. Email our customer service team and we will either replace the plants pronto or refund the purchase price back to you. All you need to do is notify us within 24hrs of your order arriving.

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Want 100% recyclable? We dig it.

Want 100% recyclable? We dig it.

Here at Plants In A Box we’re big fans of the natural world and conscious of having a light footprint on this earth.

The environmental problems damaging our world are just heartbreaking, so we’ve thought long and hard about our recycling.

You’ve probably heard in the news that China has stopped taking our recyclable plastics and that we’re in a crisis with our waste?

It’s pretty much the same the world over. We’re drowning in waste.

Plastics, in particular, are causing a huge environmental problem. Plastics like carrier bags and those crappy disposable water bottles are literally everywhere except in the recycling bin. And to make it worse plastic waste takes 500 years to break down completely.

We don’t want to add to this problem at Plants In A Box and if we could we would only use the good old recycled brown paper bag.

Experts say people need to cut back on their appetite for a single-use item, re-use what already exists, and recycle whatever is not needed. So, in the midst of our waste crisis, we thought you’d like to know that we’re trying hard and that our packaging is working towards being recyclable and or reusable.

Here’s the lowdown.

Packaging You Can Reuse and Recycle
Our cardboard boxes break down into nothing.


Before you recycle our boxes you can re-use them. Fold the boxes inside out to store your stuff, make a new box to re-gift the plants, and even use them to catch soil as you re-pot. Re-using our boxes means you don’t have to buy a plastic container. Done that? Great, now it’s time to recycle them. They can go straight into the recycling bin.

Our little plants are safely grown in tubes. But when it’s time to move on, those little tubes can be re-used. Clean them up and pop ‘em in a space where you can reuse at a later stage, perhaps for some propagating maybe?

Here at the HQ, we reuse all our tubes and much of what we use is recyclable and we will continually try to make the change. It's tricky for a small business like ours as we have found some alternatives but some are as much as 10 times the price which at the moment is not viable for us. We have much to consider and constantly look at packaging and design and doing the best we possibly can.

Our nursery where we grow the plants recycles 90% of our products and there is very little waste, which we are quite proud of. We could write pages on all the products we have trialled when it comes to pots we grow in but they just aren't there yet. It will come through. 

We will get there because we want to, we just have to remain viable as a small business so we can eventually make the change. In the meantime, we are doing the best we can. Hope you will bear with us as we travel down the environmentally sustainable road.

And did you see our bubble wrap? IT’S NOT PLASTIC!

Nope. It’s actually bio-degradable corn starch that breaks down in the compost bin or council green bin without causing a pollution problem. (check with your local council). Thanks for disposing responsibly. 

Please reuse the bubble wrap first though if you can. Wrap up your precious things, send an eBay parcel, get out your stress by popping the air bubbles - and then compost it. Same goes for our packing peanuts. Reuse them if you can, otherwise pop em in some water and watch them dissolve - they're entirely biodegradable! 

If you've ordered something small we fill up voids in boxes with PAPER plus PAPILLON which uses recycled paper to create protective padding - so your items get to you safely and safe for the environment. These can go in your regular recycling!

And our little plastic bags? Don’t Worry - They’re recyclable. You can recycle your plastic bags and other soft plastics through the REDcycle bins found at participating stores. Click here to find locations near you.

Unfortunately, we have to use these bags, for now, to make sure your new babies travel well. This is only used on the varieties where we feel necessary and we are working together to find new and more environmentally friendly ways to overcome this.

Lastly, we sometimes use compostable bags, mainly used for our trusted Sustee watering device and perhaps sometimes for your soil.

  1. Pop it in your own compost (making sure to remove the seal and any labels first).
  2. Don’t have one? Think about setting one up. Did you know, approximately half of what households send to landfill is compostable material? 10% is from the garden and a whopping 40% is from the kitchen. There are a number of ways to compost depending on your situation, there’s a great guide here. If you’re in Oz you might be able to save up to 80% on compost bins and worm farms with your local council!
  3. Not interested in composting or just don’t have space? Here are some other options …
  • shareware which aims to link up those people without composting with those who do – it’s genius!

As you can imagine shipping live plants is one of the hardest products to deliver online. We pride ourselves on delivering a premium product to your door. If we wouldn't buy it we just simply won't send it.

So far so good - but if you’re looking for a few easy tips to reduce your plastic consumption join in with us at PIAB. We’re using these easy waste-reduction tips to help in the war on waste.

Use Your Own Coffee Cup

If you need a caffeine boost in the morning, we hear you. We have our own mugs here in the nursery, and when we’re travelling we take a thermos or most of us have one before we leave the house in the mornings. It’s cheaper, environmentally-friendly and you’ll have more hard cash for PLANTS!

Photo via Pinterest (pottery for the planet)

Jute Bags - We Love ‘Em

We ditched the plastic carrier bags that made our food sweat and replaced them with totes instead. 

Water Bottles

We re-use our remaining plastic water bottles by filling ‘em from the tap. When they’re looking pathetic they’re recycled and replaced by a stainless steel version that actually keeps water cold.

Pick Up Litter

We pick up beach litter. Yes, it’s really gross, but each plastic piece gone makes a 500-year difference and protects wildlife.

Composting Green Waste

Recycling is a big aspect of gardening. Nature knows best. She’s produced biodegradable plants that break down into high quality nutritious potting mix or mulch so there’s zero waste. Give it a go if you’ve got some room.

Plant Something Green

We’re not just saying that because we sell plants - we actually love plants, love this job, and want everyone else to love plants as well.

Greening up your home purifies the air and brings the calming, happy feels. In the yard, plants provide habitats for insects, birds, mammals, and nectar for the pollinators.

We’re Trying Our Best

Baby steps to help the planet deal with waste are important.

We take our carbon footprint seriously and try really hard each day to tread lightly on the Earth. We’re not perfect yet, but we’re getting there and we figure every little bit helps.

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