Our Plant Promise (to you).

We take care in growing and packaging our plants so they will arrive in amazing condition (we've sent plants to over 20,000 happy customers!).

If by random chance your plants don't arrive in great shape, never fear. Email our customer service team and we will either replace the plants pronto or refund the purchase price back to you. All you need to do is notify us within 24hrs of your order arriving.

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Our Plant Promise (to you).

We take care in growing and packaging our plants so they will arrive in amazing condition (we've sent plants to over 20,000 happy customers!).


If by random chance your plants don't arrive in great shape, never fear. Please send an email to our friendly customer service team hello@plantsinabox.com.au and we will either replace the plants pronto or refund the purchase price back to you.


All you need to do is notify us within 24hrs of your order arriving and make sure you send us a quick pic (iPhone pics are excellent, and we love a good selfie). Certainly within 7 days. If you do not email our customer service within 7 days of receiving your order, we cannot accept responsibility for any issues or delivery problems.


Please do not make contact with us via our social media accounts as this is not a substitute. We also cannot track your orders through these platforms.
Unfortunately, we can not accept change of mind purchases being live plants and all. So please be careful when purchasing.


Please contact us at hello@plantsinabox.com.au if you have any concerns, we are always happy to help.