Shipping/Guarantee

So here's how it all works...

We offer free standard delivery Australia Wide. You can expect to see your order around 1-10 working days after dispatch pending your postcode. But for peace of mind it's also great to know our plants can last up to 2 weeks inside that box if by chance they had to. Unfortunately, this does not currently include plants to WA, NT or TAS.

We ship five days a week, we give our busy little Plant Nerds a well deserved rest on weekends.

Express Shipping Monday to Friday. 

We are dealing with live plants here guys and so they gotta get to your door the speediest and safest way possible.

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Our Plant Guarantee

Feeling worried that your plants wont arrive on time? How long will they last in the box? You may have never bought plants online before? Seems to be a common worry for first timers.  We take lots of care in growing and packaging your plants so they will arrive in amazing condition (we've sent plants to over 200,000 happy customers!).

However, if by some random chance your plants don't arrive in great condition, never fear, we've got you covered. Just email our customer service team hello@plantsinabox.com.au with a quick pic (iPhone pics are excellent, and we love a good selfie). We will either replace the plants pronto or transfer your purchase price back to you (whatever works best). 

All you need to do is notify us within 24hrs of your order arriving and our team will sort it out. Phew! 

If you do not email our customer service team within 7 days of receiving your order, we cannot accept responsibility for any issues or delivery problems.

Please do not make contact with us via our social media accounts as this is not a substitute. We also cannot track your orders through these platforms.

Unfortunately, we can not accept change of mind purchases being live plants and all. So please be careful when purchasing.

We do ask that you keep in mind that small soil particles can spill out during the shipping process and we do try our best to limit the amount of spillage. Just shake it off and allow your plants to chill and drink up after their long journey.

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Restrictions

We can ship the majority of our plants cheerfully to QLD, NSW, ACT, SA and VIC. There are some plants we can't send to certain states as they are restricted due to biosecurity restrictions - our plant will be listed where this restriction applies.

Unfortunately, due to quarantine restrictions, it makes it a lot harder for us to send plants to Tasmania, Northern Territory and Western Australia so our cart will not currently allow shipping of plants into these states until we have the correct procedures in place.

That's not to say it is impossible. We will just need to charge extra to cover biosecurity and freight which is approximately $300 upwards on top of your order. Give us a tinkle and we are more than happy to chat about the finer details as many still are happy to push forward with larger orders into these states. 

The good news is, all our accessories and garden tools can still be quickly and safely shipped to all over Australia!

We are currently working towards shipping our happy plants to these states but good things take time and we apologise for any inconvenience this may cause.

Team Plants x